Privacy Policy

Last updated: 3 November 2026

Who we are

This website, pingcube.co.uk, is operated by Pingcube Limited, a company registered in England and Wales (company no. 14015422), based in Leamington Spa, Warwickshire. In this policy “we”, “us” and “our” mean Pingcube Limited.

We are the data controller for the personal information collected through this website. You can contact us about anything in this policy at [email protected].

What information we collect and why

When you send us an enquiry

If you use the contact form, we collect the details you enter: your name, business name, email address, the service you are interested in, and your message. We use this only to respond to your enquiry and to discuss our services with you.

• Lawful basis: our legitimate interests in responding to business enquiries, or steps you ask us to take before entering into a contract.
• How it reaches us: form submissions are sent to us by email.

When you email us directly

If you email [email protected], we keep your message and contact details so we can reply and keep a record of the conversation.

Spam protection

The contact form is protected by Google reCAPTCHA. It checks that submissions come from a real person by collecting information such as your IP address, browser details and how you interact with the page. This is processed by Google under Google’s Privacy Policy and Terms of Service. Our lawful basis is our legitimate interest in keeping the website and our inbox secure.

Website analytics

With your consent, we use Google Analytics (through Google Site Kit) to understand how the website is used, for example which pages are viewed and roughly where visitors come from. This data is aggregated and does not identify you directly. Analytics only run if you accept analytics cookies in our cookie banner, and you can withdraw consent at any time (see Cookies below). Our lawful basis is your consent.

Technical information

Like most websites, our servers and security services (including Cloudflare) process technical information such as your IP address, browser type and the pages requested. We use this to deliver the website, keep it secure and prevent abuse. Our lawful basis is our legitimate interests in operating and securing the site.

Cookies

We use a cookie banner (CookieAdmin) so you can choose which cookies are set.

• Strictly necessary: a cookie that remembers your cookie choice. These do not need consent.
• Security: Google reCAPTCHA may set or read cookies and similar technologies on pages where the contact form appears.
• Analytics: Google Analytics cookies, set only if you accept them.

You can change or withdraw your choice at any time using the cookie settings control on this website, and you can also clear cookies in your browser settings.

Who we share your information with

We do not sell your personal information. We share it only with the service providers we need to run the website and handle enquiries, acting on our instructions:

• Our website hosting and infrastructure providers, including Cloudflare for security and delivery
• Google (reCAPTCHA and, if you consent, Analytics)
• Our email provider, Microsoft 365, which handles enquiries sent to us

Some of these providers may process data outside the UK. Where they do, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or adequacy arrangements.

How long we keep your information

• Enquiries: we keep enquiry emails for up to 12 months if no work follows. If you become a customer, we keep your details for as long as needed to provide our services and meet our legal and accounting obligations.
• Analytics data: kept according to the retention period set in our Google Analytics account.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct information that is wrong or incomplete
• ask us to delete your information
• ask us to restrict, or object to, how we use it
• withdraw consent at any time, where we rely on consent
• ask for your information in a portable format, where it applies

To use any of these rights, email [email protected]. We will respond within one month.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.

Links to other websites

This website may link to other sites. We are not responsible for their privacy practices, so please read their policies when you visit them.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.